Title Clerk
On-siteCarmel, Indiana, United States
Job Summary
Handle incoming title issues via email, text, and phone, ensuring prompt and comprehensive responses. Take ownership of title issues, seeing them through to completion or escalating them to the appropriate department for assistance. Process vehicle titles from multiple states, meticulously checking for accuracy and marketability. This role requires a minimum of 2 years of experience in vehicle title processing and a strong customer-first mindset. You will work within a dedicated title team supporting independent car dealerships across North America, utilizing your expertise to deliver exceptional results in our subsidiary of OPENLANE.
Required Qualifications
- Title Clerk
- experience in title processing
- automotive customer service
- minimum of 2 years of experience in vehicle title processing
- strong customer-first mindset
- Detail-oriented
- self-starting mindset
- independent work capability
- minimal supervision
- excellent communication skills
- strong written communication skills
- strong verbal communication skills
- Attention to detail
- Ability to work in a team environment
- Strong communication skills, both written and verbal
Desired Qualifications
- Experience working in a production environment
- Experience in automotive-related customer service roles
- Experience in sending titles to buying dealers
- Experience in troubleshooting and resolving end-user issues
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