Title Assistant
On-siteBillings, Montana, United States
Job Summary
Answer incoming calls and transfer callers to the requested party while gathering information to assist visitors and callers. Process paperwork for payoffs, liens, and clearing title for routine escrow transactions by gathering documents and communicating with lenders, realtors, attorneys, and customers. Proofread documents to ensure accuracy, correct errors, and track necessary information. Research and record documents to administer recording processes, set up or cancel escrow files, and file deposits. Create and deliver reports for property profiles including chains of title, tax statements, and legal descriptions. Verify metes and bounds descriptions, draw or revise maps, and resolve problems on client files related to final clearance. Prepare accurate and timely reports for review and list appropriate endorsements to avoid claims.
Required Qualifications
- Has a passion for working with people
- is customer service oriented
- takes pride in giving a great first impression in person or on the phone
- Enjoys a fast-paced environment
- Is very organized with attention to detail
- has problem-solving skills
- the ability to meet deadlines
- Can prioritize tasks
- the ability to notify others when assistance is needed
- Proficient in computer skills
- including Microsoft Office Suite or related software
- has the ability to learn new programs quickly
- At least one year of related experience in customer service
- related experience
- Must be at least 18 years of age
- Must have a valid driver's license
- have the ability to pass an MVR
- have the ability to pass a background check
- High school diploma or equivalent
- Must be able to lift up to 50 pounds
- Strong verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent customer service skills
- Excellent time management skills
- a proven ability to meet deadlines
- the expectation of prompt, predictable, and regular attendance
Desired Qualifications
- Previous experience in an office
- Title
- Escrow
- or Banking
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