Title and Registration Clerk I

Title and Registration Specialist I is an individual contributor responsible for coordinating customer vehicle purchases for LAD business channels, ensuring all DMV paperwork is accurate and processed timely for vehicle purchases or sales. Responsibilities include printing, reviewing, and uploading inbound/outbound title and registration documents with government agencies, resolving aged title issues for deals, communicating with customers via chat, phone, and CRM/email, and following up with LAD personnel to correct issues. Requires effective diagnostic and timely resolution strategies, comfort working directly with customers and government personnel, and meeting defined accuracy, timeliness, cure rates, and efficiency standards. High school diploma or equivalent preferred; 1+ years of dealership experience and/or experience processing registration paperwork preferred. The role emphasizes accuracy, communication, and customer service in a dealership setting.