Title Administrative Specialist
$45,760–$56,160 year
On-siteWhittier, California, United States
Job Summary
Process title transactions including transfers of ownership, buy backs, and lot exchanges while recording all changes in the HMIS system. Interpret legal documents such as wills, trust decrees, and court orders to execute affidavits of heirs and ensure compliance with California cemetery laws. Issue and distribute certificates of ownership for paid-in-full properties, process cash receipts in accordance with SOX controls, and respond to daily customer requests for document copies. Maintain high accuracy and document security while resolving customer complaints and adhering to company policies in a fast-paced environment.
Required Qualifications
- Two years' experience in providing professional, superior customer service by phone and in person
- High School Diploma or GED
- Excellent oral and written English communication skills
- Knowledge of cemetery law, i.e., California Health and Safety Code, Probate Code for family plot law, and California Business and Professions Code
- Knowledge of degrees of kinship for transferring of family plots, joint tenancy, and vested right of interment
- Knowledge of HMIS System
- Knowledge of Documentum and Phoenix Keyboard accurately at 45 wpm
- Must be able to handle difficult customers, using conflict resolution skills
- Must be able to perform the essential functions of the job with or without reasonable accommodations
- Must be able to handle difficult customers
- Must be able to sit or stand for long periods
- Must be able to comply with Operations Dress Code Policy
Desired Qualifications
- Knowledge of Documentum and Phoenix Keyboard accurately at 45 wpm
- Bilingual
- Knowledge of cemetery law, i.e., California Health and Safety Code, Probate Code for family plot law, and California Business and Professions Code a plus
- Knowledge of degrees of kinship for transferring of family plots, joint tenancy, and vested right of interment HMIS System a plus
- Must exhibit professionalism, punctuality and excellent attendance
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