Tire Service Advisor

Greet every service customer promptly and listen to their reasons for bringing their vehicle to the service department. Offer logical diagnostic services or repairs, provide accurate estimates, and maintain open communication with technicians regarding job status updates. Handle minor customer complaints with courtesy, answer incoming telephone calls, and write work orders to collect payments. Make policy adjustments within established guidelines while striving to ensure customer satisfaction. Complete all required training and adhere to company policies and legal regulations. This role involves resolving vehicle issues and meeting service sales objectives in a Tulsa tire shop environment requiring long periods of standing and lifting up to 50lbs.