TikTok Shop Key Accounts Manager
$60,000–$60,000 year
RemotePuerto Rico
Job Summary
Own 4–6 TikTok Shop client accounts as primary strategic contact, leading weekly reviews, executive QBRs, and account plans covering growth targets and profitability. Guide decisions on GMV Max, Search Ads, affiliate commissions, and fulfillment options while managing escalations, renewals, and scope changes. Directly manage 2–4 TikTok Shop Managers, coaching on performance, SLAs, and campaign execution. Forecast portfolio revenue, analyze GMV and ROAS to identify scaling opportunities, and proactively communicate platform policy updates. Maintain 110%+ net revenue retention and 90%+ quarterly client retention while resolving Shop Health violations within 48 hours.
Required Qualifications
- 4–6+ years in e-commerce account management, marketplace operations, or agency client services
- At least two years of hands-on TikTok Shop Seller Center experience
- Experience managing multiple clients in an agency or services environment
- At least one year of people-management experience with two or more direct reports
- A proven record of owning client retention, expansion revenue, GMV, or portfolio performance
- Required Availability: Monday–Friday, 8:00 AM–2:00 PM PST overlap
- Confidence leading founder- and executive-level conversations
- Strong QBR, reporting, presentation, and written communication skills
- Commercial judgment around renewals, upsells, pricing, and scope management
- Ability to coach team members and hold them accountable
- Calm, structured decision-making during escalations
- Strong organization across multiple accounts and direct reports
Desired Qualifications
- Experience at a TikTok Shop agency
- Experience expanding brands into the UK, Southeast Asia, or other TikTok Shop markets
- Multi-channel experience across TikTok Shop, Amazon, and Shopify
- Broader creator-economy or influencer-marketing experience
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