TikTok Shop Growth Lead/CSM
RemoteUnited States or Canada
Job Summary
Build long-term partnerships with clients by acting as the primary POC and trusted advisor, setting realistic yet ambitious expectations. Proactively identify growth opportunities, cross-sell agency services, and design strategies that drive GMV through optimized offers and affiliate recruitment. Own project delivery while educating clients on TikTok Shop ecosystem levers and analyzing content and competitor landscapes to identify winning tactics. Craft creator briefs for top-funnel and bottom-funnel campaigns, manage affiliate criteria, and track KPIs to iterate quickly. Motivate a remote team of shop assistants, review work to maintain high performance standards, and anticipate churn with high accuracy. Manage a portfolio of 58 high-value clients as part of a fast-moving, high-performance agency rewriting the playbook for social commerce.
Required Qualifications
- 2+ years experience in TikTok Shop
- Obsession with TikTok, creators, and consumer behavior on the platform
- Exceptional communication and relationship-building skills
- Strong analytics mindset; able to interpret data into growth strategies
- Excellent project management and organizational abilities
- Hustler mentality: thrives in startup mode, resourceful, and thrives under pressure
- Relentless pursuit of excellence and a bias toward action
- Willingness to learn fast, iterate, and never settle for good enough
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