TikTok Shop Growth Lead/CSM
RemoteUnited Kingdom or United States
Job Summary
Build long-term partnerships with clients by acting as their primary POC and trusted advisor while educating them on TikTok Shop ecosystem growth levers. Proactively identify opportunities to cross-sell agency services, design and execute strategies that drive GMV, and craft creator briefs for top-funnel education and bottom-funnel conversion campaigns. Manage a remote team of shop assistants, review work to maintain high performance standards, and analyze content and competitor landscapes to identify winning tactics. Develop affiliate criteria, manage recruitment, and optimize offer/promotion strategies while tracking KPIs to iterate quickly. Anticipate and prevent churn with high accuracy, training future growth hires and stepping into a leadership role within this high-performance agency.
Required Qualifications
- 2+ years experience in TikTok Shop
- Obsession with TikTok, creators, and consumer behavior on the platform
- Exceptional communication and relationship-building skills
- Strong analytics mindset; able to interpret data into growth strategies
- Excellent project management and organizational abilities
- Hustler mentality: thrives in startup mode, resourceful, and thrives under pressure
- Relentless pursuit of excellence and a bias toward action
- Willingness to learn fast, iterate, and never settle for good enough
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