Tier3 Senior Event Support Engineer
$81,994–$81,994 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Provide Tier 3 technical support for executive meetings, client events, town halls, and hybrid productions while operating production-grade AV systems including audio mixers, video switchers, PTZ cameras, Q-SYS DSP, Dante, NDI, IPTV, and AV-over-IP. Own the daily operation, readiness, and preventative maintenance of the Executive Conference Center, performing advanced troubleshooting of AV, networking, and signal flow as the primary escalation point for complex issues. Conduct pre-event testing, technical rehearsals, onsite event support, and post-event system validation, coordinating with AV Engineering, Workplace, IT, and vendors to ensure successful execution. Maintain system documentation, firmware, and inventory while supporting commissioning of new AV systems and deployment of enterprise standards. This role serves as the highest level of onsite AV support, partnering with cross-functional teams to deliver flawless meeting and event experiences.
Required Qualifications
- 3-5 years of professional AV experience supporting enterprise conference centers, executive environments, or live production spaces
- Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking
- Advanced troubleshooting skills across AV hardware, control systems, networking, and signal distribution
- Excellent communication skills with the ability to support executive leadership and high-profile events in a fast-paced environment
- Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary
- Work hours may vary based on event requirements and may include occasional travel to various locations in support of the client
- This position will generally work in a professional office environment as well as on client sites
Desired Qualifications
- 7+ years preferred
- AVIXA CTS-I/CTS-D
- Q-SYS Level 2
- Dante Certification
- Zoom Rooms Certification
- Manufacturer certifications (Logitech, Shure, Crestron, etc.)
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