Tier III Engineer
$90,000–$110,000 year
Remote · United States
Job Summary
Senior Tier III Engineer role focused on escalation and project delivery for MSP clients. Lead and execute client-facing infrastructure and cloud projects (migrations, deployments, environment buildouts), manage Azure environments (IaaS, Entra ID, Azure Networking, Azure Monitor), and provide clear status updates to clients. Escalation point for NOC and support teams; collaborate on process improvements, documentation, and knowledge transfer. Requires 5+ years in MSP or multi-client environments, strong Windows Server/AD and networking knowledge, firewall administration (SonicWall preferred), M365 administration, and the ability to manage multiple concurrent engagements while working remotely.
Required Qualifications
- 5+ years of hands-on IT experience in an MSP or multi-client environment
- Demonstrated experience managing Azure workloads in production (IaaS, Entra ID, Azure Networking, Azure Monitor)
- Strong working knowledge of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, firewall)
- Experience with firewall administration (SonicWall preferred)
- Experience with M365 administration (Exchange Online, Teams, SharePoint, Defender)
- Ability to manage multiple concurrent client engagements without losing the details
- Strong written and verbal communication skills
- Self-directed and comfortable working remotely without close supervision
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