Tier II Forward Deployed Deskside Technician (Mid-Level)
$69,890–$69,890 year
On-siteArlington, Virginia, United States
Job Summary
Deliver Tier II deskside IT support at the forward-deployed Crystal City location in a TS/SCI classified environment, independently applying systems analysis techniques for workstation configuration, hardware troubleshooting, and application support. Resolve complex incidents across hardware, software, and network domains by isolating root causes and executing remediation without continuous Tier III supervision. Manage concurrent service calls, coordinate with Pentagon-based infrastructure and development teams, and perform advanced installations and software upgrades to maintain security compliance. Document all activities in ServiceNow, maintain accurate records of Government Furnished Equipment, and support after-hours on-call rotations to ensure continuous coverage.
Required Qualifications
- Active TS/SCI security clearance at time of award
- Demonstrated ability to independently apply systems analysis techniques and specialized technical knowledge to deliver Tier II deskside support at a forward-deployed location without continuous on-site Tier III supervision
- Ability to exercise discretion and independent judgment in technical resolution decisions, in prioritizing concurrent service calls, and in coordinating with Pentagon-based infrastructure, Network Operations, database, and development teams
- Working knowledge of enterprise endpoint computing, Windows operating systems, Microsoft Office, enterprise applications, network environments, and DoD GFE accountability
- Strong analytical and problem-solving skills with a demonstrated record of resolving technically complex incidents
- Strong customer service orientation with demonstrated experience supporting high-profile customer populations
- Ability to effectively prioritize and execute tasks across multiple concurrent service calls and projects in a forward-deployed environment
- Good written, oral, and interpersonal communication skills; ability to present technical ideas in business-friendly and user-friendly language
- Ability to conduct research into PC and software issues and products as required
- Highly self-motivated and directed; capable of operating with minimal supervision at a forward-deployed location
- Availability for after-hours on-call rotations as required
- Keen attention to detail and rigorous documentation standards consistent with DoD compliance requirements
- Team-oriented and skilled in working within a collaborative environment, including coordination with Pentagon-based Tier III and infrastructure teams
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical discipline
- Equivalent combination of advanced vendor certification (including vendor certification in the technology being applied) and directly relevant professional experience accepted in lieu of degree
- 5 or more years of progressively responsible professional experience in enterprise endpoint support, IT systems analysis, or forward-deployed Tier II deskside support in roles requiring independent judgment and technical decision-making
- ITIL v4 Foundations certification
- CompTIA Security+ certification
- HDI Desktop Advanced Support Technician certification
Desired Qualifications
- Prior experience supporting a DoD or J6 customer environment, including forward-deployed or geographically distributed IT operations
- Experience supporting TS/SCI classified environments
- CompTIA A+ certification
- Microsoft 365 Certified: Modern Desktop Administrator certification
- Dell TechDirect certification
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