Tier II Field Service Hardware Technician (Break/Fix Contractor)
On-siteLafayette, Louisiana, United States
Job Summary
Respond to dispatched service calls within established SLAs to diagnose, repair, and replace desktops, laptops, servers, and peripherals onsite. Replace hardware components such as hard drives, motherboards, and cooling units while troubleshooting Windows OS issues and configuring BIOS settings. Support printers, POS systems, and network devices through installations, upgrades, and asset swaps, documenting all work via mobile dispatch applications. Maintain accurate inventory and communicate professionally with dispatch and customers throughout the process. Manage 4-8 daily service calls with experience meeting 4-hour or next-business-day SLAs, requiring reliable transportation and valid driver's license.
Required Qualifications
- Minimum 3 years of field break/fix computer hardware experience
- Strong troubleshooting skills for desktops, laptops, printers, and peripherals
- Experience supporting Dell, HP, Lenovo, and other enterprise hardware
- Working knowledge of Windows 10 and Windows 11
- Basic networking knowledge including TCP/IP, DHCP, DNS, and Wi-Fi connectivity
- Ability to read service documentation and follow manufacturer repair procedures
- Excellent customer service and communication skills
- Reliable transportation suitable for daily travel throughout the assigned territory
- Valid driver's license with an acceptable driving record
- Ability to lift up to 50 pounds and work under desks, in server rooms, and on ladders when necessary
- Must maintain general liability insurance if required
- Must provide reliable transportation
- Must own basic computer repair tools
- Smartphone required for dispatching and service documentation
- Ability to pass background checks and drug screening if required by customer sites
- Daily local and regional travel within the assigned territory
- Occasional overnight travel may be required for project work
- Experience meeting 4-hour or next-business-day SLAs
- Ability to manage 4-8 service calls per day, depending on territory
- Availability for rotating on-call or weekend coverage, if applicable
Desired Qualifications
- CompTIA A+ Certification
- CompTIA Network+
- OEM certifications (Dell, HP, Lenovo, Lexmark, etc.)
- Experience servicing retail, healthcare, financial, and industrial environments
- Experience with POS systems, self-service kiosks, and payment devices
- Familiarity with mobile ticketing and dispatch applications
- Experience with warranty repairs for OEMs such as Dell, HP, Lenovo, Lexmark, Epson, and Zebra
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.