Tier I Help Desk Analyst
On-siteAlexandria, Virginia, United States
EXPIREDAlexandria, Virginia, United StatesOn-siteFull TimeBachelors DegreeIT ServicesSmall
Full TimeBachelors DegreeSmallIT Services
Job Summary
Support customers via phone or in-person at the Alexandria, VA service center by resolving routine issues including password resets, account/workstation unlocking, and basic workstation remediation on an environment of 90% Intel PCs and 10% Apple workstations. Escalate complex cases to the Tier II team or eBusiness team as required. This full-time, onsite Monday-through-Friday role requires a Bachelor's degree and one year of experience in hardware/application support, incident analysis, and mobile device management. KeenLogic seeks a self-motivated candidate to join our collaborative team environment.
Required Qualifications
- Bachelor's degree
- 1 year of experience
- 1+ years of experience with Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)
- 1+ years of experience with Incident/Request (Analysis, Documentation)
- 1+ years of experience with Mobile Device Management (Provision, Reset, Remote Wiping)
- Effective written and oral communication skills
Desired Qualifications
- ITIL Service Management
- Technical Writing Experience
- CRM/Ticketing/ACD Systems
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