Tier 2 Production Support Specialist
On-site · Boerne, Texas, United States
Job Summary
Tier 2 Production Support Specialist responsible for triaging and resolving production incidents across proprietary in-house applications, trading workflows, data feeds, and reporting processes. Focus on monitoring system health, analyzing logs and data, and providing clear communication to stakeholders. Works with development and business teams to maintain operational reliability, contribute to runbooks and knowledge bases, and leverage AI-assisted workflows (e.g., Copilot) to improve troubleshooting, automation, and support efficiency. Emphasizes end-to-end understanding of systems, ownership through resolution, and proactive improvements to monitoring and stability in a fast-paced financial services environment.
Required Qualifications
- 3–6+ years of experience in production support, application support, or technical operations
- Strong troubleshooting skills across: SQL Server / relational databases, Web-based applications, APIs, integrations, and data flows
- Experience supporting business-critical systems in a fast-paced environment
- Strong analytical and problem-solving skills with close attention to detail
- Ability to communicate technical issues clearly to both technical and non-technical audiences
- Demonstrated ability to independently investigate issues and learn new systems quickly
- Preferred experience in financial services, trading, capital markets, or highly time-sensitive business environments
- Preferred experience supporting proprietary or highly integrated enterprise applications
- Familiarity with batch processing and scheduled jobs
- Experience with data pipelines and reporting systems
- Exposure to tools such as SSRS, Power BI, or reporting platforms
- Job schedulers, automation tools, or support scripting
- AI tools such as Copilot or other assistant-based support workflows
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