Tier 2 Customer Service Representative (Non-voice)
On-siteCebu City, Central Visayas, Philippines
Job Summary
Draft meticulously crafted demand letters demonstrating an understanding of legal language and precise articulation of claims while adhering to established standards. Gather and analyze evidence to ensure all claims are well-supported and substantiated. Collaborate closely with clients and the team to formulate effective communication strategies, tailoring the tone and content of letters to achieve specific objectives. This role requires excellent written and verbal English skills, a solid command of grammar and vocabulary, and the ability to work onsite on a flexible schedule including night shifts. A second-year college degree and one year of BPO experience are preferable.
Required Qualifications
- Must be willing to work onsite
- Amenable to work on a flexible schedule (night shift)
- EXCELLENT English communication skills (both verbal and written)
- EXCELLENT writing skills, with a solid command of grammar, vocabulary, and proper punctuation
- Willingness to work in a team environment
- Able to start ASAP
Desired Qualifications
- At least second-year college level, with at least 1-year BPO experience is preferable
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