Tier 2 Customer Service Representative (Cebu On-site)

Interpret, explain, and apply regulations, laws, or complex policies to carry out assignments while independently handling complaints and upset individuals. Access data using a computerized system to create support experiences that exceed users' expectations, showing empathy to frustrated clients globally across different platforms. Conduct sensitive fact-finding interviews and assist partner clients with Tier 2 support needs. This role requires at least two years of BPO voice account experience, good English communication skills, and the ability to work on-site during night shifts. Candidates must be willing to work in a team environment and hold at least a second-year college undergraduate or associate degree.