Tier 1 Technician
On-siteAbbotsford, British Columbia, Canada
Job Summary
Answer calls and emails from customers needing technical support or reassurance, then own tickets from open to close by digging into root causes and seeing problems through. Build genuine customer relationships deep enough to anticipate needs and understand business challenges, while recognizing patterns in recurring issues to proactively recommend solutions. Collaborate with a 15-person team that genuinely wants you to succeed through shadowing, vendor training, and hands-on problem-solving. This in-office role in Abbotsford, BC requires Monday through Friday hours with on-call rotation, fostering growth as a Tier 1 Technician developing into a Tier 2.
Required Qualifications
- Customer service mindset: energized by helping people solve problems
- Consultative approach: ask thoughtful questions to understand root causes
- Technical curiosity: comfortable troubleshooting and understanding how systems connect
- Ownership mentality: see problems through to resolution
- Strong communication: clear, professional, and empathetic on phone and in writing
- Flexibility: comfortable with on-call rotation and customer needs beyond 9-5
- In-office role
- Monday through Friday schedule
- On-call rotation
Desired Qualifications
- Previous IT support or MSP experience
- Familiarity with Windows, Active Directory, O365, or networking fundamentals
- Vendor certifications (CompTIA A+, Network+, Microsoft)
- Experience with PSA or RMM tools
- Track record of independent learning: side projects, self-taught skills
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