Tier 1 Technical Support
$55,000–$80,000 year
On-siteBellevue, Washington, United States
Bellevue, Washington, United StatesOn-siteFull Time$55,000–$80,000 yearEnterprise
Full TimeEnterprise
Job Summary
Provide customer support via phone, email, and internet media by researching questions and concerns while processing RMAs. Deliver internal IT assistance to help other teams resolve technical issues. Develop marketing and sales capabilities through technical support interactions. Work independently or within small teams to handle inquiries. Available for flexible weekday hours between 6:00 a.m. and 10:00 p.m.
Required Qualifications
- Good communication skills for phone communication, email communication, social media, and other internet media
- Familiarity with network troubleshooting
- Self-motivation to gain basic proficiency with new technologies
- Availability to work flexible hours between 6:00 a.m. -- 10:00 p.m. on weekdays
- Ability to work independently or in small teams
- Two years previous experience in a Customer Service Oriented environment
Desired Qualifications
- Computer Science degree
- Spanish speaking
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