Oscar HealthPosted 3 weeks ago

Tier 1 Technical Support Analyst

Oscar HealthPosted 3 weeks ago

$114,400–$114,400 year

RemoteCanada

CanadaRemoteFull Time$114,400–$114,400 yearSenior LevelLarge

Full TimeSenior LevelLarge

Job Summary

Provide phone and ticket-based support to healthcare providers and clinics using the EMR system, guiding users through product features, troubleshooting issues, and ensuring timely resolution. Create and maintain clear, accurate, and user-friendly guides for both customers and internal teams. Partner with internal teams on projects to improve workflows, reduce friction for customers, and enhance the overall support experience. This Tier 1 Technical Support Analyst role reports to the Team Lead at OSCAR Pro, a leading Canadian electronic medical records platform. The position offers a clear progression path to Tier 2 and Tier 3 support or other teams, including onboarding, training, and implementation.

Required Qualifications

Tier 1 Technical Support experience
Customer service experience
Call centre experience
Technical support experience
Technical aptitude
Comfort working with software
Ability to independently troubleshoot issues
Ability to research solutions
Analytical skills
Resourcefulness
Ability to isolate technical issues
Ability to define technical issues
Ability to resolve technical issues
Ability to apply structure and rigour to work
Ability to balance accuracy with timely delivery
Adaptability
Eagerness to expand technical skills
Engagement in dynamic environments
Commitment to continuous learning
Strong written communication skills
Strong verbal communication skills
Meticulous attention to detail in documentation
Respect for compliance standards in healthcare technology
Respect for privacy standards in healthcare technology
Motivation to support healthcare professionals
Ability to clearly explain technical concepts
Patience in explaining technical concepts
Professionalism in interactions
Empathy in interactions
Strong commitment to service
Ability to make a meaningful contribution to healthcare technology
Ability to resolve technical issues
Ability to improve workflows
Ability to leverage software
Ability to deliver better patient care
Ability to collaborate with internal teams
Ability to strengthen support processes
Ability to enhance documentation
Ability to contribute to overall reliability and effectiveness of platform
Ability to create and maintain clear, accurate, and user-friendly guides
Ability to partner with internal teams on projects
Ability to escalate issues when required
Ability to share insights to prevent recurring problems
Ability to identify opportunities to improve workflows
Ability to reduce friction for customers
Ability to enhance overall support experience
Ability to apply the software effectively
Ability to ensure maximum value from platform
Ability to provide phone support
Ability to provide ticket-based support
Ability to guide users through product features
Ability to ensure timely resolution
Ability to work in a remote environment
Ability to work across Canada
Ability to work outside Quebec
Availability for 8:00 AM to 5:00 PM PST or 11:00 AM to 8:00 PM EST
Full time employment status

Desired Qualifications

Experience with healthcare systems
Experience with electronic medical records
Experience with billing processes
Experience with OHIP
Experience with BCP
Experience in software support
Experience in system administration
Experience in onboarding
Experience in training
Experience in implementation
Experience in Tier 2 support
Experience in Tier 3 support
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in building resilient, compliant, and easy-to-use technology
Experience in transforming how care is delivered
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals
Experience in supporting individuals to reach their full potential
Experience in embracing diversity
Experience in prioritizing the well-being of team and communities
Experience in creating an environment where differences are valued
Experience in contributing to collective success
Experience in making a real difference in lives of patients and healthcare providers
Experience in driving projects that shape the future of healthcare
Experience in focusing on development
Experience in supporting development
Experience in making a lasting impact on the healthcare system
Experience in fostering a culture of respect
Experience in valuing every individual
Experience in including individuals

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