Tier 1 Provisioning Engineer (Telecom)
On-siteFreehold, New Jersey, United States
Job Summary
Process Managed Services disconnect orders and set customer expectations for processing. Perform hardware RMA testing on returned networking equipment including IP phones, firewalls, routers, and SDWAN devices. Ensure equipment is clean and presentable before refurbishment while managing vendor portal disconnects and factory resets. Coordinate with Service Delivery and Project Management teams to adhere to timelines and manage inventory status within internal systems. Handle up to 100 disconnect orders weekly, checking related equipment orders for interoperability. Conduct careful examinations for cosmetic and physical functionality issues.
Required Qualifications
- 1 year of experience working with or training on Cisco ISO and CLI commands using ISR and Catalyst Switch
- IP Phones: Polycom, Yealink, Mitel
- VLAN and VLAN trunks and tagging
- Knowledge and Experience with OSI Layer 1 through 4
- Subnetting: able to know the difference between Public and Private IP addresses and different CIDR block sizes
- Queue management and the ability to manage up to 100 disconnect orders a week
- Experience working with FTP, TFTP, HTTPS, and Console configuration options
- Knowledge of legacy PSTN technologies like Analog POTS line, PRI (A PLUS)
- Monday to Friday, 9:00 a.m. – 6:00 p.m. at Spectrotel's warehouse located in Freehold, NJ
Desired Qualifications
- Computer networking and or security certification from a technical school, college or hands-on experience
- Experience with standard site-to-site VPN configurations
- CCNA Certified preferred but not required
- Fortinet Firewalls or NSE Certified preferred but not required
- Meraki Hardware
- Cradlepoint Hardware Certified preferred but not required
- Microsoft Visio Experience
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