Tier 1 NOC Analyst Overnight Shift
$60,000–$65,000 year
On-siteSchaumburg, Illinois, United States
Job Summary
Analyze system metrics across infrastructure tools to identify potential service disruptions and differentiate between transient issues and critical outages. Drive incident management workflows to deliver timely resolutions, taking ownership of major operational disruptions by coordinating technical resources and escalating complex incidents to specialized teams. Observe outage recovery through completion, verifying restoration and documenting diagnostic steps taken while responding to escalated service requests. Maintain active collaboration across internal technical teams and external vendors to ensure adherence to uptime agreements and ITIL frameworks. This overnight Tier 1 NOC Analyst role supports continuous uptime for mission-critical systems within a 24x7 environment at Motorola Solutions.
Required Qualifications
- Bachelor's degree or equivalent practical experience in technical customer support
- High School Diploma or equivalent with 2+ years of technical customer support experience
- Must be a US Citizen
- Legal authorization to work in the U.S. indefinitely
- Employer work permit sponsorship is not available for this position
- Must be able to pass background checks as required for certain sensitive customer systems
- Under 10% travel
- Must be able to pass a more stringent fingerprint background check administered by Motorola Solutions Inc.
Desired Qualifications
- Technical support experience in a Help Desk, Service Desk, or Network Operations Center (NOC) environment
- Familiarity with ITIL processes and continuous improvement practices
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