Tier 1 Level II Lead - (Denver) USGS
$38,000–$38,000 year
On-siteLakewood, Colorado, United States
Job Summary
Receive, diagnose, distribute, and track service requests for IT and non-IT assistance via the Remedy tool, adhering to ITIL, KCS, and HDI best practices. Install, upgrade, and maintain application software while ensuring virus scanning updates and baseline computer images are current. Deploy software through Active Directory, SCCM, or IEM, apply BIOS and patches, and remediate security vulnerabilities. Provide on-site desktop support for hardware and software, configure printers and scanners, and manage file share structures. Install and manage Windows 10 and Apple OS Catalina systems, plus iOS and Android devices. This contract task order for the USGS in Denver/Lakewood offers a $38k salary with health, retirement, and paid time off, including two days of remote work after 90 days.
Required Qualifications
- 2 years of related experience
- Experience working with Microsoft Windows 7/10
- Experience with Apple/iOS and Android devices
- Experience using O365 Mail, Calendar and OneDrive
- Excellent problem-solving skills
- Ability to provide diligent, prompt, and courteous responses to customers
- Strong written and oral communication skills
- Ability to talk to anyone across an organization
- Analytical skills
- Ability to be a creative self-starter
- Ability to work both independently and as a team player
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