Tier 1 Help Desk Specialist
On-siteTullahoma, Tennessee, United States
Job Summary
Implement a broad set of technologies while handling phone and email support requests as an advocate for client issue resolution. Work closely with other departments to resolve problems and fulfill client requests regarding software, networking, and related technologies. Handle problem recognition, research, isolation, resolution, and follow-up for routine user issues, logging calls in Remedy with detailed notes. Evaluate and prioritize incoming work requests and write or revise user training documents and procedures. Requires an Associate degree, CompTIA Security+ certification, MTA - Windows Operating System Fundamentals, and an active Secret clearance. Located at Arnold AFB.
Required Qualifications
- Associate degree in computer science or related field
- Proficient working knowledge of computer systems, hardware and software
- CompTIA Security+ CE certification
- MTA - Windows Operating System Fundamentals
- HDI Customer Service Representative within 180 days of employment
- Must have an active Secret clearance or the ability to obtain one
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