Tier 1 Autoline Sales Support Analyst - Dutch Speaking
On-site · Prague, Prague, Czechia
Job Summary
Tier 1 Autoline Sales Support Analyst role providing excellent support service, owning and resolving cases through troubleshooting, documenting solutions, and escalating when needed. Requires strong verbal/written communication in Dutch and English, experience with ERP application support, and ability to interact with customers and multiple internal teams. Responsibilities include guiding cases to resolution, empathic customer interaction, cross-department collaboration, creating written guidance, expanding product knowledge, coaching colleagues, conducting root cause analysis, identifying training gaps, contributing to case-reduction initiatives, and maintaining high levels of customer satisfaction. Suitable for candidates with experience supporting customers and familiarity with automotive dealership ecosystems. Company emphasizes inclusive culture, global collaboration, and development opportunities, with no formal academic qualifications required.
Required Qualifications
- Experience of working with customers
- ERP Application support
- Experience of supporting customers to a high level of performance, productivity and customer satisfaction
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