Ticketing Training Coordinator
On-siteRio de Janeiro, Rio de Janeiro, Brazil
Job Summary
Develop, design, and adapt e-learning content using Rapid Authoring Tools like Adobe Captivate, collaborating with Ticketing Operations experts to ensure module accuracy. Deliver training across mediums including e-learning, face-to-face sessions, and self-study resources while integrating materials into the Learning Management System. Monitor program effectiveness through assessments and feedback, providing technical support for LMS issues and maintaining comprehensive documentation of all training processes. Coordinate with the IT department to ensure seamless platform operation and conduct regular content reviews to maintain relevance. Ensure compliance with organizational standards and industry regulations while supporting general ticketing operations for other FIFA events as required.
Required Qualifications
- Bachelor degree or similar level of education
- 1-3 years of professional experience
- Experience in training design and delivery
- Experience in delivering e-learning as a training solution and managing LMS systems
- Native-level fluency in Brazilian Portuguese and English
- Proficient in MS Office (Excel, Word, PowerPoint, Sharepoint, Teams) and online collaboration tools
- Proficient in e-learning Rapid Authoring Tools
- Knowledge and understanding of Learning Management Systems (LMS)
- Ability to re-locate to Rio de Janeiro
- Right to work in Brazil
- Availability to work extended hours during test events and tournament time
Desired Qualifications
- proficiency in additional languages
- Experience working in international, multicultural environments
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