Ticketing Coordinator - Goldenvoice
$47,674–$56,160 year
On-siteSan Francisco, California, United States
Job Summary
Screen and resolve customer service inquiries regarding credit card information, shipping, pricing, and festival details. Process internal orders for comp and purchased tickets for artists, agents, labels, and employees while facilitating external comp requests. Distribute daily ticket counts to department heads, producers, and operations teams. Coordinate box office advancement prior to show dates, assist with hiring and training staff, and manage third-party payroll liaison for temporary employees. Collaborate on event seating maps and handle general administrative tasks including filing, data entry, and scanning. Work flexible schedule including nights, weekends, and holidays.
Required Qualifications
- High School Diploma or its equivalency
- 2-4 years Of related work experience
- Experience working in customer service
- Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional
- Must be organized, detail-oriented and self-motivated
- Ability to multitask, prioritize and remain calm in a fast paced environment
- Must be able to work flexible schedule including nights, weekends and some holidays
- Excellent interpersonal, written and verbal communication skills
- Familiarity with ticketing platforms
Desired Qualifications
- Experience working in live entertainment, ticketing a plus
- Knowledge of the music industry preferred
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