Ticket Writer (Harrah's Philadelphia)
On-site · Chester, Pennsylvania, United States
Job Summary
Writes tickets and processes cash winning tickets; handles customer questions and disputes; counts cash at the beginning and end of each shift; ensures all customers feel welcome; carries out engaging conversations and provides friendly service; explains wagering concepts patiently; adheres to company and regulatory rules; calls for MTL support when writing bets requiring MTL paperwork; anticipates and acts on customer needs and solicits feedback; reports issues affecting the customer experience in the sportsbook promptly; undertakes additional tasks contributing to sportsbook operations as requested; employed by American Wagering, Inc.
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