Ticket to Work Employment Specialist
$41,600–$47,840 year
On-siteLexington, Kentucky, United States
Job Summary
Provide job search support, résumé assistance, interview preparation, and employment coaching to guide participants through the Ticket to Work program. Conduct intakes, explain available services, and assist with Individualized Work Plan (IWP) development while maintaining regular contact to monitor progress and address barriers. Document all case activity in compliance with SSA and EN requirements, track employment milestones and earnings for timely payment submissions, and coordinate referrals to community resources and training programs. Communicate professionally with participants, employers, and partners while upholding confidentiality and PII-safe practices.
Required Qualifications
- High school diploma or equivalent
- Experience in employment services, case management, or vocational support
- Strong written and verbal communication skills
- Ability to maintain accurate, timely, and compliant documentation
- Proficiency in case management and documentation practices
- Proficient with computers, case management systems, and digital communication tools
- Strong organizational skills with the ability to manage multiple cases and deadlines
- Commitment to confidentiality, ethical practices, and PII-safe communication
- Customer-service mindset with ability to motivate and support participants
- Familiarity with SSDI/SSI programs and work incentives
Desired Qualifications
- Degree in human services or related field
- Background in employment services, workforce development, or vocational rehabilitation
- Experience working with individuals receiving SSDI/SSI or other public benefits
- Familiarity with assistive technology and workplace accommodations
- Experience collaborating with employers, community agencies, or support service providers
- Training in motivational interviewing or other counseling techniques
- Bilingual capabilities
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