Ticket Team Member - Dollywood Theme Park - Part - Time Seasonal

Job Summary

Required Qualifications

• •At least 14 years of age
• •Must be able to operate admissions point of sale system, turnstiles, scanners, phone equipment, copier, and calculator
• •Must be able to learn computer, computer scanning equipment, and printer equipment
• •Must be able to pass a typing test (score of 25 wpm or greater)
• •Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• •Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• •Must be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and a concern for both the Guests and Hosts
• •Must tolerate a fast-paced environment and remain calm in highly stressful situations
• •Must be self-motivated and disciplined
• •Must be able to prioritize and complete work assignments on a timely basis
• •Must maintain strict confidentiality and judgment regarding privileged information
• •Must be committed to continuous improvement
• •Must have professional appearance with good personal hygiene
• •Must promote and support a team work environment by cooperating and helping co-workers
• •Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• •Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• •Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• •Able to comprehend instructions and retain information
• •Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• •Able to be flexible to handle frequent changes in priorities
• •Able to speak clearly in order to operate a two-way radio
• •Able to work on a computer/with screens for prolonged periods of time
• •Must be alert and attentive
• •Able to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employees
• •Give two weeks' notice for requested days off and have all necessary schedule changes approved in advance by direct supervisor
• •Able to add, subtract, multiply and divide with accuracy
• •Able to communicate effectively with Guests and Hosts using approved communication methods
• •Able to be subjected to periodic random drug screening as outlined by Dollywood policy
• •Position may require occasional to frequent lifting of up to 50 lbs
• •Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• •Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• •This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• •This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• •Must have manual dexterity necessary to complete all job duties
• •Able to sit, stand or walk for various periods of time
• •Able to work in a small, confined area
• •Able to push and/or pull
• •Able to bend at the waist and knees for long periods of time

Desired Qualifications

• •Previous Guest Services experience a plus