Third Party Collections Administrator

Manage day-to-day administration of third-party collection agency accounts, ensuring accurate placement, maintenance, withdrawal, and settlement processing. Serve as the primary point of contact for internal business units and external agencies, responding to inquiries, resolving routine issues, and coordinating account activities. Prepare, validate, and upload agency placement files while maintaining accurate records, and provide documentation, media files, and legal correspondence to facilitate collection activities and dispute resolution. Monitor account updates, payment applications, and dispute resolutions, supporting reconciliations, remittance reviews, and invoice verification. Assist with compliance monitoring, compile performance data, maintain scorecards, and coordinate with stakeholders on escalations, legal requests, and settlements. Participate in meetings to support process improvements and assist with onboarding new agency partners.