Therapy Services Coordinator
$47,840–$47,840 year
HybridOntario, Canada or California, United States
Job Summary
Coordinate and process physician referrals, reports, and re-authorizations to ensure appropriate participant assignments for therapeutic services. Act as a liaison between Therapy Services associates, medical providers, and participants to manage communications, assignments, and documentation. Provide bilingual communication or translation as necessary and prepare data reports related to utilization and productivity statistics. Offer orientation and instruction to Therapy Services and Therapy Provider Network associates while collaborating during team meetings. Maintain confidentiality and exercise discretion in handling sensitive participant information.
Required Qualifications
- High School Diploma, GED, or national equivalent
- 1-2 years' experience in an administrative/clerical environment where complex interactions require a sophisticated level of coordination, preferably in a clinical setting
- Proficient in Microsoft Office (Word, Excel, Outlook), Windows-based applications, databases, and internet usage
- Excellent organizational, decision-making, and verbal and written communication skills
- Ability to assist in efficient office operations, work independently, and as a team member
- Ability to maintain customer-service orientation and professionalism in all interactions
- Ability to exercise a high level of discretion in handling confidential information
- Ability to prioritize and organize workload and be able to produce high-quality results with meticulous attention to detail
- Ability to remain focused and flexible with shifting/changing priorities, heavy workload and tight deadlines
- Ability to acquire an understanding of organization and department policies and practices
- Ability to pass a post-offer physical examination and a TB test
- Ability to provide proof of required vaccinations or positive titer showing immunity
- Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals of Southern California and/or program requirements
- Ability to travel locally; maintain driving record in compliance with Transportation Safety Standards; maintain auto insurance and vehicle registration
- 10% travel
- Ability to handle frequent exposure to unpleasant or hazardous working conditions (noise, heat, dust, bodily fluids, etc.) 20-50% of work time
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