Therapy Front Desk Coordinator
$624,000–$624,000 year
On-siteMarriottsville, Maryland, United States
Job Summary
Provide quality customer service to patients, vendors, and callers, greeting individuals immediately upon entry and answering phone calls while checking voicemails hourly. Manage scheduling, cancellations, and rescheduling, including contacting no-shows, confirming new appointments, and offering same-week rescheduling for cancellations. Handle billing tasks such as verifying insurance eligibility, collecting copayments and deductibles, obtaining pre-authorizations, tracking visit limits and prescriptions, and assisting with insurance appeals. Complete daily opening and closing procedures, run TheraOffice reports, and monitor office supply inventory. Ensure all front desk policies are followed and communicate developments to the Therapy Site Lead/Manager. Requires a high school diploma, CPR certification, and experience with electronic medical records.
Required Qualifications
- High School Diploma or GED
- CPR for Healthcare Providers certification
- 1+ years' experience in administrative roles, preferably in a medical environment
- Experience and proficiency working with computers and electronic medical records
- Strong Interpersonal Skills - Ability to develop relationships and collaborate in a decentralized organization
- Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results
- Strong oral and written communication skills with excellent self-discipline and patience
- Proficiency in Windows based office technologies (e.g., Word, Excel)
- Thorough knowledge of CPT & ICD-10 coding procedures
- Thorough knowledge of Medicare and third-party billing
- Thorough knowledge of Workers Compensation insurance its unique features and requirements
- Able to work independently
- Exudes professionalism in presentation
- Must be able to read, write, speak, understand, and communicate in the English language
- Must be able to sit for long periods of time and lift up to 25 pounds
- Must be able to use appropriate body mechanics techniques when performing desk duties
- Adequate hearing to perform duties in person and over telephone
- Must be able to communicate clearly to patients in person and over the telephone
- Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens
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