Theft Prevention Officer (Senior)
On-siteAngeles City, Central Luzon, Philippines
Job Summary
Monitor CCTV footage across multiple self-service micro markets to identify theft, unpaid transactions, under-ringing, and suspicious customer behaviour. Analyse POS transactions, payment records, and sales reports to detect anomalies and operational risks. Prepare detailed investigation reports with timelines, supporting evidence, and findings for internal stakeholders and clients. Identify repeat offenders and recurring behavioural patterns by reviewing historical incidents. Escalate confirmed theft incidents to clients and internal stakeholders, ensuring investigations are supported by sufficient evidence. Maintain accurate case records within the Loss Prevention system and track investigations through to resolution. Collaborate with Operations and management teams to communicate findings and recommend corrective actions. Monitor CCTV system health by identifying camera faults and recording failures. Support ad hoc investigations and contribute to continuous improvements in loss prevention processes and operational procedures.
Required Qualifications
- Proven experience in Loss Prevention, CCTV Monitoring, or a similar investigative role
- Strong analytical and investigative skills with the ability to identify behavioural patterns and suspicious activity
- Experience analysing POS transactions, payment records, and sales reports
- Excellent attention to detail with objective, evidence-based decision-making skills
- Strong written English communication skills with the ability to produce clear and accurate investigation reports
- Proficiency in Microsoft Excel, CRM platforms, and CCTV video management software
- Ability to work independently with minimal supervision while managing multiple investigations
Desired Qualifications
- Experience conducting investigations across retail, self-service, or unattended environments
- Strong problem-solving and decision-making abilities
- Highly observant, organised, and methodical approach to investigations
- Proactive mindset with a focus on continuous improvement and operational risk reduction
- Experience collaborating with cross-functional teams to resolve security and operational issues
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