TFDM Technical Triage Manager – AIMS & Help Desk
$107,900–$195,050 year
On-site · Gaithersburg, Maryland, United States or Atlantic City, New Jersey, United States
Job Summary
TFDM Triage Manager responsibilities include staffing and hiring activities for the Test team (interviewing and evaluating candidates), potential direct reports and development/succession planning; ensuring AIMs and Help Desk Tickets are prioritized and updated; collaborating with engineering to ensure timely ticket updates and appropriate staffing; creating metrics on ticket resolution times, ticket categories, and site activity; and supporting debugging of AIMs/Help Desk Tickets while applying SDLC discipline and experience in both Waterfall and Agile approaches to support critical FAA NextGen TFDM initiatives.
Required Qualifications
- Bachelor's degree
- 8+ years of relevant experience OR Masters with 6+ years of relevant experience
- Demonstrated understanding of full software development life cycle (SDLC)
- Demonstrated ability to debug AIMs/Help Desk Tickets
- Experience with software engineering and multi-tasking in fast-paced environments
- Experience with execution under Waterfall and/or Agile methodologies
- Familiarity with National Air Space and FAA NextGen Air Traffic control programs is desired but not required
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