Test Proctor - Academic Compliance - Quantico, VA
$36,400–$36,400 year
On-siteQuantico, Maryland, United States
Job Summary
Provide high quality customer service, reception, and accurate intake for all exam candidates at the designated Testing Center. Utilize professional proctoring procedures to support a secure exam environment by administering online exams, department make up exams, special accommodation exams, and other external exams as assigned. Follow all exam security protocols, maintain necessary credentials, and ensure compliance with governing regulatory guidelines. Troubleshoot basic technology problems, perform clerical work and data entry, and maintain the exam center in a professional ready state. Escort candidates to and from testing rooms while discerning potential violations and escalating issues to management as necessary. Requires a Bachelor's degree, background check, and ability to work flexible evening and weekend hours.
Required Qualifications
- Bachelor's Degree from a regionally accredited college or university
- Must be willing to have flexible work schedule; evening and weekend hours if needed
- Must be able to pass pre-employment background check
- Ability to use varying styles, approaches, skills and techniques that reflect an understanding and acceptance of the role of culture in a diverse, multi-cultural workplace
- Able to consistently demonstrate high quality customer service
- Basic computer proficiency in use of computer and Microsoft applications
- Provide a positive candidate experience
- Ability to discern exam taking potential violations and escalate to management as necessary
- Ability to handle issues when exam candidates need to be dismissed from exam as a result of wrongful behavior
- Must be able to obtain certifications required based upon the designated exam center's requirements
- Must be able to sit for long periods of time and also escort candidates to and from testing room
- Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance
- Provide a positive example to students by supporting the University's Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University
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