Test Centre Associate - Bradford
On-site · Bradford, England, United Kingdom
Job Summary
Test Centre Associate - Bradford: invigilate exams and ensure efficient delivery of tests, adhering to programme guidelines and Reed in Partnership policies. Responsibilities include verifying candidate IDs, booking and managing test appointments, maintaining test integrity and security, supervising and explaining test processes, reviewing tests and centre schedules, handling opening/closing procedures, and meeting candidate needs in line with the Equality Act and diversity initiatives. The role requires high-quality customer service, calm handling of confrontations, and the ability to adapt to varied shifts (including mornings, afternoons, evenings, and Saturdays) across multiple operating days.
Required Qualifications
- A full UK driving licence
- Significant demonstrable experience in providing high-quality customer service
- Excellent attention to detail and accuracy
- Ability to work under pressure to short timescales and multitask
- Experience in working with diverse customer groups
- Flexibility in working hours and days, including evenings and Saturday
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