Test Center Manager (Guildford)
On-site · Guildford, England, United Kingdom
Guildford, England, United KingdomOn-sitePart TimeSenior LevelNot SpecifiedEducational ServicesEnterprise
Type
Part Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Industry
Educational Services
Job Summary
Based in Guildford PPC, administer and invigilate exams, supervise test-centre staff, ensure compliance with security and client requirements, manage staffing schedules and communications with the Regional Manager, deliver high-level customer service to candidates, and support ongoing health and safety and operations across the centre.
Required Qualifications
- Experience in a customer facing role.
- Experience of coordinating and administering activities of a team
- Strong administration and reporting skills
- Able to function as a representative and professional contact point for internal and external stakeholders.
- Exceptional customer service skills
- Strong communication skills both written and verbal, in both technical and functional areas
- Able to work independently as well as part of a team
- Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure
- Strong attention to detail and organizational skills are required
- Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified
- PC literate, comfort with the use of a full range of Microsoft Office and Windows applications
- Experience in a testing environment.
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