Territory Manager
$62,673–$75,207 year
On-siteCosta Mesa, California, United States
Job Summary
Manage territory profit and loss, monitor performance metrics, and oversee day-to-day operations across multiple locations. Identify and resolve operational issues, streamline processes, and lead change initiatives while maintaining branch appearance and safety standards. Supervise staff by handling hiring, scheduling, performance reviews, and conflict resolution, including managing workers compensation claims and conducting safety visits. Retain and expand customer accounts, troubleshoot service issues, and travel to sites for sales and safety needs. Create price quotes, follow up on leads, and drive grassroots recruiting to support local market conditions.
Required Qualifications
- Bachelor's Degree or equivalent combination of education and experience
- At least 4 years' professional experience with 2 years of related management experience
- Prior experience in improving customer satisfaction and driving positive business outcomes
- Experience in account management and direct customer interface
- Proven leadership competencies and experience
- Excellent written and verbal communication skills
- Proficient in financial performance analysis
- Success in developing and maintaining customer relationships
- Advanced problem-solving abilities
- Capable of defining problems, collecting data, and making informed decisions
- Ability to prioritize tasks and meet deadlines under pressure
- Proven ability to drive processes and improve operational performance
- Demonstrated leadership competencies
- Experience in hiring, managing, developing, and leading individuals and teams
- Proficient in MS Office suite (Excel, PowerPoint, Outlook) and Teams
- Must have valid driver license, reliable, registered vehicle, and vehicle insurance
- Work hours may require flexibility and availability in the evenings and weekends as necessary
- Up to 50% of the work could be outside of the territory at customer sites performing sales activities
- Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time
- The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds
- Occasionally exposed to outdoor weather conditions
- Required to inspect equipment, detect safety hazards, judge and communicate risks
Desired Qualifications
- Prior experience managing in the staffing industry or similar preferred
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