Terminal Operations Manager (28746)
$100,000–$150,000 year
On-siteWeedsport, New York, United States
Job Summary
Lead assigned terminals to expected KPI outcomes by managing Terminal Managers, driving profitability, improving utilization, and reinforcing service and compliance standards. Assess the current terminal operating model, develop protocols, and build accountability routines to improve performance and support scalable growth. Directly supervise Terminal Managers across locations, evaluate their capability and seat fit, and establish clear expectations while partnering with HR on coaching and replacement recommendations. Monitor profitability, gross margin, and equipment utilization to identify trends, develop corrective action plans, and create recovery strategies for underperforming terminals. Implement daily, weekly, and monthly rhythms for performance reviews, audits, and follow-ups, while coordinating with Sales, Fleet, and Safety to remove operational barriers. Visit terminals regularly to assess operations, address concerns, and reinforce company standards.
Required Qualifications
- Bachelor's degree in business, Transportation, Logistics, Operations Management, or a related field preferred
- 7-10 years of progressive leadership experience in transportation, trucking, logistics, terminal operations, or a related industry
- Multi-terminal, regional operations, or multi-location leadership experience strongly preferred
- Experience with P&L accountability, operating-budget management, cost control, margin improvement, and data-driven operating reviews
- Experience building or improving SOPs, operating cadence, scorecards, audit routines, and performance-management processes
- Strong leadership, coaching, and employee development capabilities
- Ability to hold leaders accountable while building trust and collaborative relationships
- Demonstrated ability to evaluate leadership capability, judgment, urgency, financial understanding, and role fit
- Effective conflict resolution, communication, documentation, and decision-making skills
- Ability to lead change, standardize processes, and improve team performance across multiple locations
- Strong understanding of profit and loss management, budgeting, operational metrics, and cost control
- Thorough knowledge of terminal operations, dispatch processes, customer service, driver productivity, utilization, and terminal leadership
- Working knowledge of DOT, FMCSA, safety, and regulatory compliance requirements
- Ability to analyze financial and operational data and translate findings into action plans
- Ability to build, audit, and improve protocols for dispatch, utilization, customer escalation, profitability review, and terminal recovery
- Proficiency with transportation management systems, operational reporting tools, fleet-related software, and Microsoft Office applications
- Results-driven, organized, adaptable, and effective in a fast-paced environment with changing priorities
- Strong written, verbal, presentation, and cross-functional communication skills
- Must pass a post-offer, pre-employment drug test and comply with corporate drug-free workplace policies
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