Terapeuta Spa & Wellness
On-siteMarbella, Andalusia, Spain
Job Summary
Conduct Spa treatments ensuring maximum quality while following internal protocols and professional standards. Evaluate client needs to ensure treatment suitability and prepare treatment cabins before each service, maintaining high cleanliness and product replenishment standards. Manage daily appointments within established timeframes, communicate constantly with Spa Reception regarding agenda changes, and receive clients with full knowledge of their preferences. Sell Spa & Wellness services and products to meet sales targets, manage client incidents or dissatisfaction by escalating to supervision when necessary, and register client feedback for service improvement. Support Spa Reception with reservations, payments, and cash handling, while collaborating on additional tasks and participating in continuous professional development.
Required Qualifications
- Orientación al cliente y trabajo en equipo
- Habilidades interpersonales y capacidad de resolución de problemas
- Conocimiento actualizado de los servicios de Spa & Wellness
- Conocimientos relacionados con el bienestar y la filosofía Wellness
- Conocimientos básicos de informática y manejo de los sistemas de gestión en el sector
- Nivel alto de inglés y castellano, con capacidad para mantener conversaciones fluidas
- Formación en terapias de spa, masaje o bienestar
- Se requieren certificaciones profesionales o titulaciones acreditadas en disciplinas relacionadas
Desired Qualifications
- Se valora positivamente nociones de estética
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