Tenant Support Specialist

Greet residents and visitors, answer phones, and respond to emails while directing individuals to appropriate resources. Receive, document, and process maintenance work orders into the system, then schedule appointments for services and meetings. Coordinate resident communications, track concerns, and follow up to ensure satisfactory resolution. Maintain organized records, logs, and documentation related to interactions and appointments. Collaborate with internal teams to support workflow and service delivery, assisting with special projects and administrative tasks as needed. This role supports daily front-office operations to ensure a positive resident experience.