Tenant Services Coordinator
$52,864–$66,080 year
On-site · Ottawa, Ontario, Canada
Job Summary
The Tenant Services Coordinator is responsible for coordinating the delivery of small-scale maintenance projects, workspace changes, design services, and office services for BGIS clients. Key responsibilities include receiving and processing service requests, coordinating the required tenant services, supporting Facility Managers in project delivery, interpreting client work processes, and monitoring contractor performance. Essential skills include client management, effective communication, knowledge of project delivery processes, and the ability to multi-task. Candidates must have a high school education and 1 to 3 years of relevant experience.
Required Qualifications
- High school completion plus a specialized technical or business course
- More than one year up to three years of job-related experience
- Superior client management/customer service skills
- Effective Interpersonal skills, with an emphasis on communication (verbal/written)
- Knowledge of project delivery and tendering processes
- General knowledge of commercial building systems and/or construction
- Strong organisational, coordination and documentation skills with the ability to multi-task
- Ability to work independently
- Ability to interpret contracts, as required
- Valid driver’s license (as required)
Desired Qualifications
- Proficiency with CAD
- Specific experience and skill related to facility management, churn, facility infrastructures, client industry sector, government sector
- Proficient with MS Office and email software
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