Tenant Improvement Project Coordinator

The Tenant Improvement Project Coordinator owns the full lifecycle of project-based operational work—from scope and planning through execution and closeout—with direct accountability for timelines, budgets, quality, and client satisfaction. You will lead day-to-day project delivery, coordinate contractors, and serve as the primary contact for clients, making decisions that directly impact project profitability and client retention. Lead all phases of assigned projects, ensuring they are delivered on time, within budget, and aligned with client expectations. Act as the main contact for clients during project execution, providing proactive communication and resolving issues to maintain strong customer satisfaction. Source, select, and manage independent contractors and vendors; negotiate pricing and scopes within guidelines to protect and improve project margins. Monitor contractor performance and project milestones; implement corrective actions, including contractor changes or scope adjustments, to ensure quality and compliance. Control project scope, schedule, and costs using structured change processes, ensuring all changes are documented and approved. Use CRM and project management tools to track progress, maintain accurate records, and ensure all project. Partner with Sales Executives by executing projects efficiently and identifying additional service opportunities and qualified leads. Travel locally (approximately 10–20%) to oversee project execution and support client and contractor relationships on-site. What Success Looks Like: Strong, consistent project gross margins in line with company targets. High customer satisfaction scores and repeat business. High on-time completion rates with minimal variance to budget and scope. Regular generation of qualified leads through project interactions and client insight. Skills and Qualifications: 2+ years of experience in project management, operations, or a related field; Bachelor's degree in Business, Project Management, or related field (preferred); Proven ability to manage multiple projects and vendors/contractors at once; Strong negotiation, problem-solving, and analytical skills with high attention to detail; Ability to work independently, make sound decisions, and prioritize in a fast-paced environment; Excellent interpersonal and communication skills with clients and contractors; Proficiency with CRM systems and project management tools (e.g., Asana, Trello, Microsoft Project); Proficiency with Microsoft Office (Word, Excel, Outlook); experience with Power BI is a plus; Valid driver’s license and reliable transportation.