Tenant and Guest Experience Ambassador
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Welcome tenants, employees, and visitors by name, delivering personalized greetings and escorting guests throughout the building. Fulfill bespoke requests including dining reservations, transportation, and courier services while curating premium area guides and cultural event calendars. Manage access, coordinate visitor management, and maintain the concierge desk and lobby to white-glove operational standards. Liaise with engineering, janitorial, and security teams to track service requests, oversee tenant amenity spaces, and design engagement programming. Act as the primary point of contact for construction updates, de-escalate concerns with ownership, and build strategic partnerships with luxury hospitality providers.
Required Qualifications
- 3-5 years in luxury or high-touch hospitality — five-star hotels, private clubs, high-end residential, or premium corporate guest services
- Minimum 2+ years of successful supervisory or management experience
- Demonstrated high EQ: composure under pressure, genuine warmth, discretion, and the judgment to read what a person needs before they ask
- Demonstrated high IQ: sharp, resourceful, strong problem-solving, multitasking, and the ability to manage competing priorities without dropping a detail
- Exceptional written and verbal communication skills; polished, professional presence in every interaction to move fluidly between a CEO and a courier
- Proficiency with office and building technology (visitor management systems, work-order/CRM platforms, MS Office/Outlook)
- Flexibility to support occasional early morning, evening, or event-driven coverage
- Bachelor's degree, or equivalent experience in hospitality management, communications, or business
- Experience in a Class-A commercial office, coworking, or mixed-use environment undergoing active renovation or repositioning
- Familiarity with tenant-experience platforms such as PRISM, Modo or HqO
- Dallas market knowledge and multilingual capability are a plus
Desired Qualifications
- This position does not provide visa sponsorship
- Candidates must be authorized to work in the United States without sponsorship
- Estimated compensation for this position: 75,000.00 – 85,000.00 USD per year
- Location: On-site –Dallas, TX
- If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements
- Personalized benefits that support personal well-being and growth
- JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health
- Some of these benefits may include: 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
- JLL harnesses the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities
- Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing
- JLL Privacy Notice
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services
- We take our responsibility to protect the personal information provided to us seriously
- Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process
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- For more information about how JLL processes your personal data, please view our Candidate Privacy Statement
- For additional details please see our career site pages for each country
- For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here
- Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com
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- Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment
- Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest
- Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities
- Only job-related convictions will be considered and will not automatically disqualify the candidate
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