Tenancy Wellbeing Coach - Intensive (18.5hrs)
$33,646–$37,498 year
HybridShipley, England, United Kingdom
Job Summary
Manage a complex caseload of tenants with diverse care and support needs to help them sustain their tenancies and enhance wellbeing. Conduct thorough assessments for current and prospective tenants, develop personalised, outcome-focused support plans, and set clear goals while monitoring progress. Identify and link tenants with specialist services to address unmet needs, monitor engagement, and safeguard vulnerable individuals from risks such as abuse and neglect. Work with local authorities, social care, and health systems to secure appropriate support and advocate for policy improvements. Periodically review intensively managed tenancies with tenants, specialist providers, and Neighbourhood Housing Officers to assess readiness for transition to general tenancy management. The role involves 18.5 hours weekly, ideally Monday and Tuesday (full days) and Wednesday (half day). A full driving license and access to a suitable vehicle are required.
Required Qualifications
- A strong awareness of the barriers that vulnerable individuals with support needs face in securing housing and sustaining a tenancy, with the ability to navigate and address these challenges effectively
- Proven experience in tenancy and estate management, including knowledge of standards, best practices, and enforcement procedures
- Extensive experience managing customers with multiple and complex needs, including those exhibiting challenging behaviours, with a focus on positive outcomes
- Demonstrated ability to negotiate and influence service provision
- Excellent verbal and written communication skills, enabling you to engage effectively with individuals from diverse backgrounds and build strong relationships
- The capacity to prioritise your workload and manage active cases efficiently, even in the face of continuous crisis situations
- A full driving license and access to a suitable vehicle for work, allowing you to meet the mobility demands of the role
- Right to work in the UK - Visa Sponsorship is not available
- An Enhanced DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Desired Qualifications
- Ideally the working hours would be Monday & Tuesday (full days) and Wednesdays (half day)
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