Temporary Service Desk Technician
$35,360–$41,600 year
On-siteEden Prairie, Minnesota, United States
Job Summary
Respond to phone calls, emails, and tickets for tier 1 Service Desk Support while creating, assigning, and updating tickets in the Service Desk ticketing system. Troubleshoot and resolve technical issues for onsite and remote users, then update and install software and operating system patches on end user computers (Mac and Windows). Configure and deploy hardware to end users, assist in the purchasing process of IT equipment, and inventory assets to prepare deprecated systems for recycling. Additionally, assist in creating and sending business notifications for IT maintenance, new service offerings, and incidents, while supporting security initiatives for workstations. This role requires some travel between offices around 5% and is based primarily in Eden Prairie, MN with potential for hybrid remote work.
Required Qualifications
- Junior or Senior in college working toward a degree in business, computer science, information science, or a related field
- Understanding computer, network, and server operations
- Knowledge and experience in the Microsoft 365 platform
- Great customer service and communication skills
- Self-motivated
- Quick learner
- Excellent problem-solver
- Some travel between offices– around 5%
- Employment Authorization: At this time Capstone unfortunately cannot sponsor or take over sponsorship of an employment visa. To be considered for one of our roles, applicants must be authorized to work in the United States
- Pre-Employment Background Check Required
Desired Qualifications
- Public cloud experience (AWS, Azure) is a plus
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