Temporary Residential Services Coordinator

Job Summary

Required Qualifications

• •High school diploma or GED
• •At least 2 years of directly related experience in the homelessness or human services field
• •Direct involvement in peer advocacy, community outreach, or support roles within the homelessness services field
• •Willingness and ability to work with people from all backgrounds with care, respect, and empathy
• •Understanding and commitment to learning about diversity, equity, inclusion, and belonging (DEIB) practices
• •Ability to demonstrate radical hospitality by welcoming everyone with kindness, respect, and non-judgment
• •Ability to manage stress and emotions professionally, remaining calm and supportive even under pressure
• •Understanding and practice of de-escalation techniques to support safety and positive client outcomes
• •Openness to feedback, asking questions, and showing a strong growth mindset focused on continuous learning
• •Curiosity and motivation to learn about trauma-informed care, crisis support, and harm reduction practices
• •Ability to work well both independently and as part of a collaborative team
• •Ability to follow directions, communicate clearly, and seek help or clarification when needed
• •Ability to maintain clear, unbiased, and professional documentation and communication
• •Demonstrated organizational skills and attention to detail to support smooth daily operations
• •Initiative, responsibility for tasks, and active engagement with clients, coworkers, and community partners
• •Comfort using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks
• •Completion of CPR training
• •Completion of Mental Health/First Aide (MHFA) training
• •Completion of Nonviolent Crisis Intervention Training
• •Completion of HMIS and internal database training
• •Completion of Client's Experience of Trauma-Informed Care training
• •Completion of Working with Individuals Experiencing Homelessness training
• •Completion of Overview of Serious Mental Illness for Paraprofessionals training
• •Completion of Working with Individuals Experiencing Homelessness and Substance Use Disorder training
• •Completion of An Overview of Substance Use Disorders training
• •Completion of Strategies for Preventing and De-escalating Hostile Situations training
• •Completion of Recognizing and Responding to a Person in Crisis training
• •Completion of Maintaining Professional Boundaries training
• •Completion of Overcoming Barriers to LGBTQ+ Affirming Behavioral Health Services training
• •Completion of Privacy and Confidentiality for Non-HIPAA Covered Entities training
• •Completion of Child/Elder/Dependent Abuse Prevention and Mandated Reporting training
• •Completion of Preventing, Identifying, and Responding to Abuse and Neglect training
• •Completion of Reporting Elder and Dependent Adult Abuse in California training
• •Completion of Identifying and Responding to Child Abuse and Neglect training
• •Availability for Sunday through Thursday schedule
• •Availability for 12AM-8:30AM shift
• •Ability to occasionally lift and/or move up to 50 pounds

Desired Qualifications

• •Bilingual/bi-cultural status
• •Being of color
• •Native/Indigenous status
• •Disability status
• •Identifying as LGBTQIA+
• •Membership in other marginalized groups