Temporary Portal Account Request Processor - EMR
$1,040,000–$1,040,000 year
On-siteBuffalo, New York, United States
Job Summary
Accurately enter and activate portal account requests for members, families, and providers into the EMR system and databases. Verify contact data accuracy before and after entry, assist with data cleanup, and maintain updated records. Troubleshoot and resolve data-related problems using phone, email, chat, and remote access tools while communicating with team members to address discrepancies. Ensure confidentiality of sensitive information and stay current on portal enhancements and policies. This temporary role supports Person Centered Services' mission to serve individuals with intellectual and developmental disabilities through precise data management and secure record-keeping.
Required Qualifications
- High school diploma or equivalent
- Strong organizational skills
- Strong attention to detail for accuracy of data input
- Experience and ability to work independently and in a team setting
- Excellent communication skills, including interpersonal and phone skills
- Excellent writing and word processing skills
- Proficiency with Microsoft Office suite
- Ability to keep sensitive and privileged information confidential
- Strong computer skills
- Proficient in using web-based applications, and remote access tools
- Excellent communication, problem-solving, and interpersonal skills
- Ability to prioritize and manage multiple projects simultaneously
- Ability to multitask and handle large volumes of information
Desired Qualifications
- Minimum of one year of experience in data entry
- At least a year of experience working in an EMR and/or databases
- Familiarity with I/DD provider agencies, OPWDD, or Health Homes
- Customer service/help desk experience
- Knowledge of Health Home and OPWDD/IDD terminology, HIT Regulations and security standards, and HIPAA
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