Temporary Hurricane Contact Center Agent
$26,000,000–$33,280,000 year
RemoteUnited States or US
United States or USRemoteContract$26,000,000–$33,280,000 yearHigh School Or EquivalentLarge
ContractHigh School Or EquivalentLarge
Job Summary
Assist customers with service inquiries and learn common requests and solutions while applying customer service techniques and systems. Escalate customer dissatisfaction to proper channels and improve the customer experience during disaster relief efforts. Utilize account management systems and maintain a positive, enthusiastic outlook. This temporary, remote position requires availability for shifts from 8:00 AM to 2:00 PM and 2:00 PM to 8:00 PM ET. Candidates must be 18 or older, possess strong communication skills, type 20+ words per minute, and have basic Microsoft Office and Windows knowledge.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening
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