Temporary Hurricane Contact Center Agent
$26,000,000–$33,280,000 year
RemoteUnited States or US
Job Summary
Assist customers with service inquiries and apply customer service techniques to resolve simple requests during hurricane disaster relief efforts. Learn common requests and solutions while utilizing account management systems to improve the customer experience. Escalate customer dissatisfaction to proper channels and evaluate, troubleshoot, and follow up on customer issues. Maintain a positive, enthusiastic outlook and bring a team-oriented approach to this temporary, remote role. Candidates must be available for shifts from 8:00 AM to 8:00 PM ET and complete a full application including screening questions and a pre-employment test.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening
- Job offers are contingent on drug screening results
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Must be highly motivated and dedicated
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Desired Qualifications
- Must be confident, fully engaged, a team player, and dedicated
- The ability to bring a positive and enthusiastic outlook to work each day
- The ability to apply the latest customer service techniques
- The ability to learn account management systems
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a background/security investigation and drug screening
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